Upcoming Workshops:

Terms and Conditions for Training of Flight Levels GmbH

Flight Levels GmbH
Rögergasse 36/16
1090 Vienna, Austria

Version: 01.11.2023

1. General

These General Terms and Conditions apply to all open training courses, workshops, and seminars (hereinafter referred to as "training"). Deviating provisions of the customer do not apply, even if these are not contradicted by Flight Levels GmbH (hereinafter referred to as "Flight Levels").

Please note that FlightLevels.io lists training courses and workshops from various providers. The actual training booking is always made on the website of the offering accredited partner organization whose terms and conditions apply to the respective training booking.

2. Registration/conclusion of the contract for training courses organized by Flight Levels GmbH

2.1 Conclusion of the contract

A binding contract for training participation for both parties is only concluded when Flight Levels confirms the online booking/e-mail registration received from the course participant. The registering customer is bound to their registration for seven days from receipt. If the registering customer does not receive confirmation from Flight Levels by email by this time, the customer is no longer bound by their registration.

2.2 Number of participants

Confirmation by Flight Levels (see point 3.1) is always subject to the proviso that the minimum number of participants of 10 is reached for the training course. The number of participants is limited for didactic, technical, and, if necessary, spatial reasons to ensure successful learning. Registrations will be considered in the order in which they arrive.

3. Cancellations by the customer and substitute participants

3.1 Cancellations

Cancellations of registrations for the FLCP up to 8 calendar weeks before the start of training are free of charge. Flight Levels will charge a cancellation fee of 50% of the training price for cancellations received by Flight Levels in writing no later than four calendar weeks before the start of the training. For cancellations received by Flight Levels in writing four calendar weeks before the start of training, we will charge 100% of the training price. The entire training fee (100%) must also be paid in the event of complete or partial non-participation. 

3.2 Substitute participants

The customer is entitled to nominate a substitute participant in place of the agreed training participant at any time before the start of the training course. A substitute participant must also fulfill the training course's admission requirements.

4. Changes/postponements/cancellations by Flight Levels

4.1 Training content

Flight Levels is authorized to modify the training content to a reasonable extent.

4.2 Postponement of dates/locations

If a training course is canceled due to illness of the trainer, force majeure, or other unforeseeable events, there is no entitlement to the event being held. In such cases, Flight Levels cannot be held liable for compensation for travel and accommodation costs, loss of working hours, or indirect damages, particularly loss of profit or third-party claims. In such cases, Flight Levels will endeavor - wherever possible - to accommodate the customer by taking appropriate measures. Flight Levels also reserves the right to cancel a training course if the number of participants is too low. In this case, you can choose between participating in another training course or refunding the full fee; no further claims exist.

4.3 Planning security due to COVID 19 pandemic

Without planning certainty due to the coronavirus pandemic ( force majeure ), the customer should note that the following statements are included in the General Terms and Conditions.

Flight Levels GmbH is released from its obligation to perform in the event of contractual disruptions in connection with the Covid-Sars virus (e.g., official quarantine orders, border closures, restrictions on the number of people in meetings to a minimum, curfews), and these affect the provision of services, insofar as the circumstance is beyond the sphere of influence of Flight Levels GmbH. Flight Levels GmbH endeavors to contact the customer as soon as it becomes aware of any of the above circumstances. In addition, Flight Levels GmbH will always endeavor to find a fair and mutually beneficial solution and a possible alternative date.

To counteract discrepancies in the modalities of meetings due to different international, national, and local regulations, such conditions should be regulated and compatible with the legal provisions of the venue.

5. Prices/payment conditions

The invoice or first installment will be issued before the start of the training. The price shown in the training documents plus the applicable VAT shall apply. The amount shown on the invoice must be paid without deduction immediately after receipt of the invoice or by the payment terms stated on the invoice. Any discounts and installment plans can only be granted if Flight Levels have received the amount shown on the invoice within the specified payment period. Flight Levels reserves the right to exclude customers who still need to meet their payment obligations from training courses.

6. Intellectual property rights

The documents provided as part of the training are intended exclusively for the personal use of the training participant and remain the property of Flight Levels until the training fee has been paid in full. The use for the instruction of third parties, the passing on of the documents to third parties, and their reproduction is not permitted. In particular, the copyright provisions of the manufacturers and copyright owners apply. Photographs/film recordings may be made during the training, which also shows the actions of the participants. Participants agree that these images/films may be taken and that these images may be used for commercial purposes by Flight Levels. Flight Levels hold the image rights. Participants also agree that Flight Levels may reference their respective company names.

7. Data protection

Flight Levels stores the information you provide when registering exclusively to process your training participation and be able to contact you before, during, and after the training. With your consent, we will pass on your email address, first and last name, and details of the training course attended by the certifying body for certification purposes. Flight Levels does not make personal data available to other third parties.

8. Exclusion of liability

The customer acknowledges that Flight Levels GmbH accepts no responsibility for accidents on the customer's way to and from the training location. A training location is any place where Flight Levels organizes training activities with the client, regardless of the type and location. In the case of training rooms in a building, the customer's journey begins and ends at the general entrance to the training rooms.

9. Miscellaneous

9.1 Additional or differing agreements must be made in writing. This also applies to the waiver of the written form requirement. Should one of these provisions be or become invalid in the future, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.

9.2 If the customer is a merchant, the place of jurisdiction is the registered office of Flight Levels GmbH in Vienna; Austrian law applies.

10. Mediation clause

10.1 In the event of disputes arising from this contract that cannot be settled by mutual agreement, the contracting parties mutually agree to consult registered mediators (ZivMediatG) specializing in commercial mediation from the list of the Ministry of Justice for the out-of-court settlement of the conflict. Suppose no agreement can be reached on the commercial mediators' selection or the dispute's content. In that case, legal action will be initiated as soon as one month after the failure of the negotiations.

10.2 If mediation does not take place or is canceled, Austrian law shall apply in any legal proceedings initiated. All necessary expenses incurred due to prior mediation, particularly those for legal advisors called in, can be claimed as "pre-litigation costs" in court or arbitration proceedings as agreed. 

If you have any questions, please do not hesitate to contact us anytime!