Agility has long been a topic for AXA Switzerland. For more than ten years, the company, with around 4,500 employees, has undergone a transformation, which started in IT and has continued in a comprehensive cultural change. I was responsible for the change in Business and IT until 2020, when it became clear that our HR department had always supported all other areas in the change but had never been the subject of a comprehensive transformation itself. We have changed that, and Flight Levels® has played a decisive role in this initiative.